Dencar Distributor / Installer Training Recap

Dencar routinely hosts distributor and installer training at our Akron, Ohio, headquarters—an in-depth, hands-on session built to help partner teams install faster, troubleshoot smarter, and support smoother site turn-ups.

The course walks through the practical realities of a Dencar deployment, from commercial-grade network setup to equipment interfaces and site-level applications. Partners review what “right” looks like at install—then ties it directly to what Dencar needs to successfully schedule and complete turn-up support.

Course highlights included:

• Commercial-grade network setup: rack components, best practices for cable runs, and why the network sheet is critical for the jobsite (and must be protected). 
• Sealevel interface (I/O): how Dencar converts data communication to I/O, what the status lights should show, inputs/outputs, and signaling approaches (including what’s in testing). 
• Pay stations & hardware overview: key differences across models (S2, EP21, Eco13, EP13, Revive Series, QR Pay Station, Mobile Wallet Kiosk), plus related install considerations. 
• Supporting devices & integrations: relay needs in certain I/O scenarios, LPR camera use for fraud mitigation (not wash activation), gate installation/programming considerations, and RFID setup notes.
• Site-level applications: overview of the Customer Management Portal (CMP), how to access the CMP and Control Console on-site, and the importance of written approval for access. 
• Pre–turn-up checklist: what must be verified (Sealevel comm light behavior, pay station access, camera capture, wash selection/price confirmation) before a turn-up can be scheduled. 

Distributor training is part of how we scale partner success: fewer install surprises, cleaner turn-ups, and a more consistent customer experience across every location.

Want to reserve seats for upcoming sales training?

Future sessions are filling quickly. To request dates and hold seats for your team, schedule by <selecting here> or email Sam Phillips (Dencar Technology) at samphillips@dencartechnology.com for more details.